Refund policy
At Cavessia, we want you to love your jewellery. If for any reason you are not completely satisfied with your purchase, we offer returns within 14 days of delivery for unused items in their original packaging.
Please note: Personalized or custom pieces cannot be returned.
How to Return:
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Contact us at support@cavessia.com to request a return.
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Include your order number and reason for return.
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Ship the item back to us in its original packaging.
Refunds:
Once we receive your return, we will inspect the item and process your refund to the original payment method within 5–7 business days. Shipping costs are non-refundable.